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Why Your Team Is Too Busy to Fix Bad Processes — And How to Change That
Most teams are too busy to fix the processes that make them busy. This framework shows managers and individual contributors how to protect time for process improvement, identify the biggest pain points, run focused improvement cycles, and calculate ROI so leadership buys in. Small, consistent fixes reduce burnout and make work flow better.

William Lum
4 days ago7 min read


Beyond the Hype: Why the AI Revolution is Hinging on Your Leadership Mindset.
AI in Revenue Operations is at a crossroads: leaders can chase short‑term cost cuts or embrace a growth vision that augments human capability which ensures innovation and a competitive advantage beyond price. While hype and circular investment risk inflate expectations, true value comes from clear business cases, strategic adoption, and using AI to optimize the ‘how’ while people define the ‘what’ and ‘why.

William Lum
Oct 31, 20258 min read


What Revenue Ops should actually focus on
Creating separate teams within an organization enhances focus, coordinates priorities effectively, and fosters skill specialization. Revenue Operations teams should remain distinct from Go-To-Market (GTM) teams to maximize effectiveness through streamlining processes, providing best practices, sourcing and architecting technologies.

William Lum
Sep 30, 20254 min read


Strategic Approach to Filtering Competitors from Your Lead Generation Process: A Guide for Marketers and Sales
Recently I heard the question "...should I filter our competitors (some are also customers)?" How to decide what to do and how to setup.

William Lum
Aug 30, 20244 min read


Importance of Periodically Performing a Privacy Audit and How to Do It Right
We collect vast amounts of information on our users. We must ensure you're handling user data responsibly and securely to avoid concerns.

William Lum
Jun 25, 20245 min read


B2B Privacy: Consent Regimes and Management
Data consent regulations vary by region. Work with your legal team to group by Consent Regime, Business Relationship and Channel.

William Lum
May 31, 20245 min read


Unlocking the Power of Your Data: The Essential Guide to Data Integration
The value of data continues to increase as you add data hungry platforms (Machine Learning and Artificial Intelligence).

William Lum
Apr 21, 20246 min read


How to Create a Comprehensive Checklist to Maximize Reach in Content Marketing
This is the basis of a comprehensive checklist to organically market content to maximize it's reach. Discussing considerations for your list

William Lum
Feb 29, 20244 min read


Optimizing Your Business Strategy: Best Practices for Configuring Leads and Contacts
Best Practices for Configuring Leads and Contacts to maximize your Business Strategy

William Lum
Jan 31, 20246 min read


Revolutionizing Business: The Power of AI in Transforming Marketing, Sales, and Customer Experience
AI is now being used in a wide range of industries. It is helping to aid and automate Marketing, Sales and Customer Experience.

William Lum
Dec 4, 20236 min read
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